Any item that has not been used can be returned/exchanged within 30 days. Shipping the item back to us to receive refund is the responsibility of the purchaser. Please contact us before sending item back to get a Return Material Authorization (RMA) number. Items sent back with out a RMA number will not be accepted. Please mark "RETURN" on the package when shipping back via the postal service - not with a COURIER, we are not responsible for any taxes or duties incurred when the package returns to us and will not accept (package will be returned to sender) if there is duties or taxes owing
Please contact us right away if your item is damaged during shipping and we will do our best to resolve the issue.
Second Shot Skate Watches are non-refundable after 30 days from date watch is received. You may for any reason return any watch purchased on www.2ndshot.ca for exchange with another available colour within 30 days from date of shipment. The purchaser is responsible for shipping the watch back to 2nd Shot at their own expense. To be eligible for exchange the product must be in original packaging and in new condition with no wear and tear and fully operational and in tack. No substitution or switching of parts. Once the watch is worn the exchange policy becomes void. Watches damaged during shipping or by the purchaser will not be an acceptable reason to exchange. Unfortunately you will have to contact the shipping company to resolve issue. We reserve the right to refuse exchange if all conditions are not met. Exchange only available to Canada and US due to custom and duties. Please contact us via email (Lindsay@2ndShot.ca) to start the exchange process. Once you have an return material authorization (RMA) number, shipping info will be sent.
International customs charges - The purchaser is responsible for any duties, taxes and customs charges that may be applied to your package during delivery. We have no way of knowing what these charges may be.
Second Shot offers a twelve (12) month (from original purchase date) warranty on defects in material and workmanship on all watches purchased from www.2ndshot.ca
Second Shot reserves the right to determine cause of defects. Second Shot warranty does not cover wear and tear, batteries, crystal, strap or band. You will void your warranty if you take the watch in water, expose to moisture, remove/change parts or improper repair or adjustments are made to the watch.
During the warranty period and upon proof of purchase and upon conditions above being met, your watch will be repaired or replaced with similar model at no cost to you within a reasonable period of time.
Please contact us first to receive a warranty authorization number to send back with your watch. Proof of original purchase must also be included. Shipping the watch to 2nd Shot for warranty is at the cost of the customer. Insurance on the package is suggested.
Second Shot collects personal information from customers when placing an order, entering a contest, emailing us, requesting an exchange, requesting warranty service or signing up for our newsletter. Second Shot keeps all information private and secure. We will not sell trade or transfer your information to third parties or any other companies for any other reason than the purpose of delivering product. Second Shot may ask for the following information name, mailing address, telephone number, email address, credit card information or other information required. The information you give us stays in house at second shot. If you want your information removed please email Lindsay@2ndShot.ca
Any questions or concerns please contact Lindsay@2ndShot.ca or John@2ndShot.ca